Shipping & Returns

Delivery

  • SVILU offers free shipping to the US and Canada via USPS 
  • For international orders customer is responsible for custom & import duties 
  • Once an order has shipped you will receive an email with tracking information

Returns & Exchange Policy

  • A $7 return shipping and processing fee will be deducted from your refund on domestic orders
  • Customer is responsible for return shipping on international orders
  • Email svilu@svilu.com to process returns and exchanges
  • Returns must be postmarked within 14 days of original ship date to receive a refund
  • We cannot accept returns or exchanges after 14 days of original ship date
  • To be eligible for a return, items must be unused and in the original condition received with all tags
  • Refunds will be applied to your credit card or original method of payment once the return is received